Book an Engineer 0203 124 1588 0203 124 1588
⭑ FREE delivery on orders over £500 - Use code FREEDELIVERY ⭑ ⭑ 50% off flue liners when you purchase any Capital Stove this February and March ⭑ ⭑ 50% off flue liners when you purchase any Capital Stove this February and March ⭑
Help & Advice
Friendly & Family-run
Help & Advice

Proving resources and support for all your fireplace questions

or speak to our team on 0203 124 1588
Comprehensive range of services Personalised approach Highly qualified technicians Quality assurance Affordable pricing
Home | Help & Advice

Help & Advice

If you have a question about our products or services, the answer you’re searching for could be here.

Frequently Asked Questions
How long does delivery take?

Delivery lead times are very dependent on what you have ordered. Standard fire set-ups, stone and accessories usually can be obtained within a week. However we also do a large amount of bespoke work and lead times can range from 3-6 weeks for delivery.

Do you charge for delivery?

If we are in the area we will happily deliver goods to the customer, so ask our team for prices. Collection from our head office is free of charge and we will happily assist in loading any heavy items into your vehicle.

Which areas do you cover / deliver to?

Based in Wimbledon, we offer our services to clients across London area, including parts of Surrey.

For directions to our showroom, visit the Find Us page.

How long does it take to install a gas fireplace?

Gas fire installations can range in their installation time. A simple insert gas fire normally takes 2-3 hours to install whereas a hole-in-the-wall gas fire, that may require us to build or alter the opening for it to sit in, could take up to a couple of days depending on the complexity of the work. Things like gas runs may also need to be taken into consideration which can add to installation time depending on the extent of the work.

How long does it take to install a solid fuel fireplace?

Solid and multi fuel work is also very dependent on the complexity of the work. If we’re lining the chimney for a solid fuel fire this could take 4-8 hours, whereas if we are doing an installation such as a stove or a cassette fire, this could range from 1-2 days depending on the extent of the work. Things to be taken into consideration include whether we are just fitting the appliance or is the customer looking for the whole set-up, i.e. surround, front and back hearths, chimney lining, chamber cladding, etc.

See more

Our Latest News

Our best eco friendly wood burning stoves
7 of our best eco-friendly log burners for 2024 In 2024, we’re all about saving money and saving the planet.  Log burners have had a bad rep in the ...
wood burning stoves regulations 2024
Your guide to wood-burning stove regulations in 2024 A wood-burning stove requires professional installation to ensure it meets regulations. Failing to m...
Wood burning stove - get cosy this Christmas with Wood-Burning stoves
Can You Put A Christmas Tree Next To A Fireplace? It’s recommended that Christmas trees be placed at least three feet from the side of your fireplace ...
Get ready for our new website launch!
Get ready for our new website launch! Exciting times are on the horizon. By the end of this month, Enviro-Flame will be launching our newl...
Woodrow 4 ECO2022 - ECO2022 & SIA Stoves for Smoke Controlled Zones
How To Clean and Light a Wood-Burning Stove Ready to use your wood-burning stove for the first time? If you’re a complete beginner to solid-fuel...
6 Wood-Burning Stove Safety Tips
6 Wood-Burning Stove Safety Tips We all want to curl up in front of crackling flames with a good book or favourite film.  Though, to ...
hole in the wall fireplace for media wall
How to create the perfect media wall with a fireplace There’s no doubt about it – we’re now in the age of media.  With areas for streaming and gamin...
how does a fireplace work?
How does a fireplace work? A fireplace is a safe and contained area for a fire to be ignited, allowing the user to enjoy warmth...
how to create the perfect outdoor dining area
How to create the perfect outdoor dining area Just imagine – what would it be like to treat friends and family to a relaxing al fresco meal ...
fireplace installation & repairs in london & wimbledon
What is a chimney inspection (and why do I need one)? A chimney inspection is a vital part of chimney ownership and an important part of being a responsib...
chimney sweeping & chimney cleaning in London & Wimbledon
How to clear a blocked chimney A blocked chimney is bad news. Not only can it impede the efficiency and performance of your firepla...
chimney issues and how to fix them
Common fireplace problems and how to fix them Bringing warmth, comfort and familiarity to any property, it’s easy to see why fireplaces have alway...
Book an engineer online Book one of our expert fireplace engineers online today and ensure your fireplace is running safely and efficiently.
Sign up for a trade account Join our exclusive fireplace trade account to gain access to special discounts, promotions and personalised support for all your fireplace needs.
We offer fireplace installation Discover the warmth and ambiance of a cosy fireplace in your home with our professional fireplace installation services.
Or if you'd prefer to speak to our friendly team, please call us on 0203 124 1588
Excellent
450 reviews Reviews IO Logo
Anonymous Brian was very friendly, professional and got the job done in the time slot. He also cleaned everything up and left the ... 1 month ago
Top
X Your Basket

No products in the cart.