Delivery lead times are dependent on what you have ordered. Standard fire set-ups, stone and accessories usually can be obtained within a week. However, we also do a large amount of bespoke work and lead times can range from 3 – 6 weeks for delivery.

At the moment lead times are particularly volatile due to new customs requirements, material availability and a backlog from the pandemic. So if you have a time critical requirement, please call to confirm availability and delivery times.

We provide comprehensive guarantees on all installations, however, products are dependent on the manufacturer’s guarantee and these guarantees vary across the product ranges. For example, some gas fires require you to service your gas fire every year and replace the thermocouple to keep your warranty, and some of extended warranties only apply if you service the fireplace yearly.

Warranty will cover against installation issues and faults with the products in the warranty period only. The warranty cover time is dependent on the individual manufacturer.

Enviro-Flame is  proud to be a full service company who are here to help with all stages of fireplace purchase and ownership. This ranges from initial online purchase, professional installation and future repairs and maintenance. For products purchased outside of our installation area, the HETAS and Gas Safe website offer a list of qualified installers in your area for the particular appliance you have chosen.

Many products on our online shop have free delivery, if you would like further advice, please call or email for more information.