Office Customer Service and Sales Assistant

We are seeking a dedicated Customer Service and Sales Assistant to join our team in a bustling, yet welcoming office environment. In this role, you will be the first point of contact for customers seeking technical information and sales assistance related to fireplaces and chimney systems. Your exceptional communication skills, technical knowledge, and customer-centric approach will be pivotal in ensuring customer satisfaction and driving sales growth.

Job Duties:

• Receiving and distributing communications. Liaising with customers, suppliers and colleagues.
• Serving and providing general support to customers including answering questions, forwarding messages, confirming customer appointments and orders, keeping customers informed of appointment/order status.
• Booking and scheduling appointments with online software
• Assist with the co-ordinating of engineers
• Maintaining the internal database including updating of Mailchimp
• Maintaining supplies by checking stock to determine inventory levels
• Filing, scanning and copying information
• Other administrative duties as required

Skills and Qualifications:

Office Experience is essential – General administrative skills, scheduling and diary management, telephone skills, typing, documentation skills, good computer skills incl. Gmail, MS Outlook, Word and Excel, verbal and written communication skills and attention to detail.

Personal attributes:

Friendly and professional manner, dependable and highly organised individual with the ability to multitask on their own initiative as well as part of a team.

Reporting to: The office manager and managing director

Hour of work: 09:00am – 5:00pm Monday to Friday

You will have your own desk and PC/Laptop within a bright air conditioned office, working amongst a friendly team with kitchen area and close to Sainsburys Supercentre and Merton Abbey Mills.

Benefits:

• Additional leave
• Casual dress
• Company events
• Company pension
• Employee discount

Schedule:

• Monday to Friday

Education:

• GCSE or equivalent in English and Maths: C Grade and above (required)

Experience:

• Office: Minimum 2 years (required)

Language:

• English Fluent (required)