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Home Visits

All of our services are available to book online, from chimney sweeping to gas fire servicing

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Home Visits

Our expert team can visit you at home to carry out a survey of your current fireplace, chimney flue and new requirements. That way, you can be sure that your chosen style of fireplace, whether gas, electric or solid fuel, suits your decor and taste, as well as your functional requirements.

We can advise you on design issues, such as the size of your chimney and the type of fireplace you want, ensuring that we can provide a solution to any problem before it arises. Therefore when your fireplace has been professionally installed by our fully qualified team, you can be sure that it will be visually appealing, practical and completely safe for years to come.

Whether you want to visit us at our extensive showroom first, to get an idea of what you want, or simply want to call us and let our team run through all the options with you at your home, our home visit service will ensure that you get the perfect fireplace for your home.

Home Visits FAQs

Before you buy, we offer home visits to your property. This is the perfect opportunity for our experts to survey your existing fireplace and flue, and to assess what new fireplace would best suit both your functional requirements and home decor. 

Our experts will run through the options with you, advising on the design, functionality and types of fireplaces on offer to help you make an informed decision. Examples of aspects we will assess include; what measurements we need to work with, what size liner can be installed into the flue, and do we have roof access to drop a liner or will we require a scaffold tower? Home visits can help avoid problems further down the line, ensuring you’re left with a fireplace that meets your requirements.

Please note that in order to determine the condition of the flue, we will also need to carry out a chimney sweep at the time of the home visit.

We are based in Wimbledon and offer our services to clients across the whole London area, including parts of Surrey. For directions to our showroom, simply visit the Find Us page.

The health and safety of our customers is very important to us. For your peace of mind, we offer COVID-safe home appointments. Our engineers will wear face coverings throughout the visit, and will clean down all products before and after installation. We ask that customers adhere to social distancing and our engineers will be sure to use hand sanitiser regularly. For a full list of our COVID-safe measures, see here.

We will normally give you a 2 hour time slot for our engineers to arrive and complete the work.  As they will be travelling from other jobs, it is difficult to be more specific, however, if you require a call 30 minutes before arrival, just let the bookings team know when booking the service and they will make a note on your paperwork for the engineer.

Scott was very helpful in choosing a gas fire that would fit our existing fireplace. We visited the Enviroflame office twice. George the gas engineer visited twice. First to do a chimney sweep & safety check & also to measure up so that we could select a suitable fire. It was 3 weeks later that he came to install the fire and worked quickly and efficiently and did an excellent job. I found George to be very pleasant and knowledgable and able to answer all my questions.I’ll certainly ask for him to come to any future servicing of the fireA new chimney pot was added by Claudio who was a pleasant friendly man and as far as I can tell, also did an excellent job.All in all, I am very satisfied with a job well done.
barry hilling
18:55 04 Jul 22
Great service from enviro flame and a special thanks to George, professional, efficient, and with a ready smile. George always takes time to explain and make sure I'm happy with the job. Thank you George.
Roy Murray
10:04 23 Jun 22
The service from Enviro Flame was excellent at every stage. I had previously attempted to have two flame effect gas fires supplied and fitted by an alternative company who let me down on engineer appointments on several occasions. This was the opposite experience. All appointments were kept as scheduled . George, the engineer always arrived at the agreed time and was incredibly diligent in making sure I understood the need for and the process of lining chimneys and the importance of gas safety and gas fire installation.The outcome is a transformation of my fireplaces . Now stylish heat efficient super convenient gas fires.Very pleased. Will continue to use Enviro Flame for servicing and other relevant jobs.
bill eagles
16:23 10 Jun 22
Excellent, professional job. Clean and tidy throughout. Great service.
Paddy O'Connell
09:04 06 Jun 22
George provided an excellent professional service as usual. Highly recommended . . .
Dave Moore
08:00 06 May 22
Highly recommended. Very efficient, great communication, and competitive pricing. We did not even visit the showroom as we knew what we wanted so everything was done by phone and email very easily and professionally. The installation was again conducted perfectly. Couple of things needed finishing (nothing that could stop us using the gas burner) and we were told that it would probably be done jut after Christmas. We got a pleasant surprise as they called us yesterday to come and finish it. Lovely George again did an excellent job of it! Thanks very much guys! Happy Christmas; we know we will in front of our lovely fire!
Olivier Lievre
15:29 19 Dec 18
Highly recommend this company. Enviro-Flame installed the gas log burner in our new loft extension. They kindly fitted in with our builders' schedule, often at short notice. George & Dave were stars in terms of getting the job finished to a high standard. Many thanks. Mrs MacDonald (Clapham)
Alicja MacDonald
12:44 16 Apr 18
Would highly recommend them as they are very professional and provides excellent service.
Bose Katuri
12:11 21 Feb 18
Bryan from The London Chimney Sweeps came round to clean and get the boss' flu ready for winters in front of the fire. He was amazing! He worked swiftly, cleaned up after he had finished and took the time to answer the plethora of questions I had about maintaining, cleaning and general upkeep of the chimney's. As a private PA I deal with a lot of tradespeople and I can honestly say Bryan was one of the nicest I have had dealings with!
CARLA PIERCE
13:51 19 Oct 17
We were very happy with the young man who came to service our fire. Most helpful .
Melanie Hart
09:22 15 Oct 17

© Enviro-Flame 2022. All Rights Reserved · Enviro-Flame is a registered company in England. Registered Number: 08676723 VAT Number: 171613131

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