Our expert team can visit you at home to carry out a survey of your current fireplace, chimney flue and new requirements
Home Visits
Our expert team can visit you at home to carry out a survey of your current fireplace, chimney flue and new requirements. That way, you can be sure that your chosen style of fireplace, whether gas, electric or solid fuel, suits your decor and taste, as well as your functional requirements.
We can advise you on design issues, such as the size of your chimney and the type of fireplace you want, ensuring that we can provide a solution to any problem before it arises. Therefore when your fireplace has been professionally installed by our fully qualified team, you can be sure that it will be visually appealing, practical and completely safe for years to come.
Our advisers are dedicated to helping you find the perfect fireplace for you. Feel free to browse our virtual showroom to get an idea of what you want first, or simply call us and let our team run through all the options with you at your property during our home visit service.
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Home Visits - Frequently Asked Questions
What's involved in a home visit?
Before you buy, we offer home visits to your property. This is the perfect opportunity for our experts to survey your existing fireplace and flue, and to assess what new fireplace would best suit both your functional requirements and home decor.Â
Our experts will run through the options with you, advising on the design, functionality and types of fireplaces on offer to help you make an informed decision. Examples of aspects we will assess include; what measurements we need to work with, what size liner can be installed into the flue, and do we have roof access to drop a liner or will we require a scaffold tower? Home visits can help avoid problems further down the line, ensuring you’re left with a fireplace that meets your requirements.
Please note that in order to determine the condition of the flue, we will also need to carry out a chimney sweep at the time of the home visit.
Which areas do you cover / deliver to?
We are based in Wimbledon and offer our services to clients across the whole London area, including parts of Surrey. For directions to our showroom, simply visit the Find Us page.
What COVID safety measures are in place?
The health and safety of our customers is very important to us. For your peace of mind, we offer COVID-safe home appointments. Our engineers will wear face coverings throughout the visit, and will clean down all products before and after installation. We ask that customers adhere to social distancing and our engineers will be sure to use hand sanitiser regularly. For a full list of our COVID-safe measures, see here.
Will I be given a specific time slot so I know when to be home?
We will normally give you a 2 hour time slot for our engineers to arrive and complete the work. As they will be travelling from other jobs, it is difficult to be more specific, however, if you require a call 30 minutes before arrival, just let the bookings team know when booking the service and they will make a note on your paperwork for the engineer.