Book an Engineer 0203 124 1588 0203 124 1588
★ FREE delivery on orders over £500 - Use code FREEDELIVERY ★ ★ 50% off flue liners when you purchase any Capital Stove this February and March ★ ★ 50% off flue liners when you purchase any Capital Stove this February and March ★
Home Visits
Professional advice
Home Visits

Our expert team can visit you at home to carry out a survey of your current fireplace, chimney flue and new requirements

or speak to our team on 0203 124 1588
Comprehensive range of services Personalised approach Highly qualified technicians Quality assurance Affordable pricing
Home | Home Visits

Home Visits

Our expert team can visit you at home to carry out a survey of your current fireplace, chimney flue and new requirements. That way, you can be sure that your chosen style of fireplace, whether gas, electric or solid fuel, suits your decor and taste, as well as your functional requirements.

We can advise you on design issues, such as the size of your chimney and the type of fireplace you want, ensuring that we can provide a solution to any problem before it arises. Therefore when your fireplace has been professionally installed by our fully qualified team, you can be sure that it will be visually appealing, practical and completely safe for years to come.

Whether you want to visit us at our extensive showroom first, to get an idea of what you want, or simply want to call us and let our team run through all the options with you at your home, our home visit service will ensure that you get the perfect fireplace for your home.

Enquire online or give our friendly team a call on 0203 124 1588

Home Visits - Frequently Asked Questions

What's involved in a home visit?

Before you buy, we offer home visits to your property. This is the perfect opportunity for our experts to survey your existing fireplace and flue, and to assess what new fireplace would best suit both your functional requirements and home decor. 

Our experts will run through the options with you, advising on the design, functionality and types of fireplaces on offer to help you make an informed decision. Examples of aspects we will assess include; what measurements we need to work with, what size liner can be installed into the flue, and do we have roof access to drop a liner or will we require a scaffold tower? Home visits can help avoid problems further down the line, ensuring you’re left with a fireplace that meets your requirements.

Please note that in order to determine the condition of the flue, we will also need to carry out a chimney sweep at the time of the home visit.

Which areas do you cover / deliver to?

We are based in Wimbledon and offer our services to clients across the whole London area, including parts of Surrey. For directions to our showroom, simply visit the Find Us page.

What COVID safety measures are in place?

The health and safety of our customers is very important to us. For your peace of mind, we offer COVID-safe home appointments. Our engineers will wear face coverings throughout the visit, and will clean down all products before and after installation. We ask that customers adhere to social distancing and our engineers will be sure to use hand sanitiser regularly. For a full list of our COVID-safe measures, see here.

Will I be given a specific time slot so I know when to be home?

We will normally give you a 2 hour time slot for our engineers to arrive and complete the work.  As they will be travelling from other jobs, it is difficult to be more specific, however, if you require a call 30 minutes before arrival, just let the bookings team know when booking the service and they will make a note on your paperwork for the engineer.

Book an engineer online Book one of our expert fireplace engineers online today and ensure your fireplace is running safely and efficiently.
Sign up for a trade account Join our exclusive fireplace trade account to gain access to special discounts, promotions and personalised support for all your fireplace needs.
We offer fireplace installation Discover the warmth and ambiance of a cosy fireplace in your home with our professional fireplace installation services.
Or if you'd prefer to speak to our friendly team, please call us on 0203 124 1588
451 reviews Reviews IO Logo
Julia Claudio provided a perfect service. Professional, considerate and clearly explained the process. Thank you. Appreci ... 2 weeks ago
X Your Basket

No products in the cart.