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Help & Advice
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Help & Advice

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or speak to our team on 0203 124 1588
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Help & Advice

If you have a question about our products or services, the answer you’re searching for could be here.

Frequently Asked Questions
How long does delivery take?

Delivery lead times are very dependent on what you have ordered. Standard fire set-ups, stone and accessories usually can be obtained within a week. However we also do a large amount of bespoke work and lead times can range from 3-6 weeks for delivery.

Do you charge for delivery?

If we are in the area we will happily deliver goods to the customer, so ask our team for prices. Collection from our head office is free of charge and we will happily assist in loading any heavy items into your vehicle.

Which areas do you cover / deliver to?

Based in Wimbledon, we offer our services to clients across London area, including parts of Surrey.

For directions to our showroom, visit the Find Us page.

How long does it take to install a gas fireplace?

Gas fire installations can range in their installation time. A simple insert gas fire normally takes 2-3 hours to install whereas a hole-in-the-wall gas fire, that may require us to build or alter the opening for it to sit in, could take up to a couple of days depending on the complexity of the work. Things like gas runs may also need to be taken into consideration which can add to installation time depending on the extent of the work.

How long does it take to install a solid fuel fireplace?

Solid and multi fuel work is also very dependent on the complexity of the work. If we’re lining the chimney for a solid fuel fire this could take 4-8 hours, whereas if we are doing an installation such as a stove or a cassette fire, this could range from 1-2 days depending on the extent of the work. Things to be taken into consideration include whether we are just fitting the appliance or is the customer looking for the whole set-up, i.e. surround, front and back hearths, chimney lining, chamber cladding, etc.

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Julia Claudio provided a perfect service. Professional, considerate and clearly explained the process. Thank you. Appreci ... 2 weeks ago
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